As a customer service and experience expert and keynote speaker, shep works with. Customer experience ppt cover slide customer experience ppt slide 1 customer. The marketer of today must be educated in customer experience in order to attract. From user experience to earth experience gerry mcgovern. Journey maps are the clearest way to visualize your customer experience. As thought leaders and professional speakers, these presenters know how to engage an audience and leave a lasting impression. Blake morgan is a keynote speaker and customer experience futurist and author of two books including the new bestselling the customer of the future. Michel falcon uses customer experience, employee engagement. Antoni lacinai international keynote speaker antoni. Customer experience and customer service keynote speaker and entrepreneur.
Customer experience presentations by lynn baker customer experience specialist for conferences. Michel falcon uses customer experience, employee engagement and company culture strategies to grow his businesses. Operating as a retailer in the marketplace of today is challenging. Every organization depends on its customers for its growth and with the help of our customer experience management powerpoint template you can certainly explain the concept to your audience in an efficient manner. Considered to be the customer service turnaround expert, hes been named by the financial post as the new guru of customer service excellence. Simon mainwaring ill start my list with a little bit of an outlier, who is not a pure customer experience speaker, but thats also exactly the.
Akosha onedirect is a social crm suite that helps brands in managing their customer experience across the web like facebook, twitter. Matt watkinson customer experience author and keynote. Customer experience management event cxm event is the knowledge hub to gain indepth and interactive knowledge about customers. Michel falcons peoplefirst culture shows retailers how they can create a sustainable model that delivers on this need. He is an engaging speaker who is sure to make a lasting impression on your audience. Jay brings 26 years of marketing and customer experience expertise, and has worked with more than 700 companies, including 36 of the fortune 500. Customer experience management cxm or cem powerpoint. Jeffs mastery of customer experience strategies extend from creating an engaged work force to following and planning customer touch points throughout the entire customer engagement process. Customer service expert and speaker adam toporek, keynote. Customer experience presentation template for powerpoint. Intuitive and easy to use making presentations just got a whole lot easier. Customer experience speaker michel falcon people first. Customer experience keynote speaker customer service. In customer experience many think automation and technology is the future or humans will still perform every task.
Uplifting service keynote speakers are some of the most enthusiastic presenters and workshop leaders in the world. However, customer service is only one part of providing a. Global keynote speaker antoni lacinai employee engagement leadership communication customer experience watch showreel showreel keynote topics employee engagement read more download pdf leadership communication read more download pdf customer experience read more download pdf testimonials thank you so much for your online keynote. At the same time, customer expectations, shaped by new market entrants, are soaring more than ever. Digital is demanding an increasing share of the earths energy and resources and is a major contributor to the generation of toxic trash, to a culture of read more. The modern customer experience conference keynotes. It aids know involvement in the process from customers point of view to identify how they react. Customer service keynote programs keynote speaker brian. These days, every brand would like to walk an extra mile in order to provide their customers an unforgettable experience. Motivational customer service keynote speaker, expert and author shep hyken. Although these are free elements, they do not have any defects and are fully equipped with all the necessary tools. He is highly respected, seen as a leader in advanced customer experience thinking and is a regular speaker on customer experience at.
It will enable you to design and deliver bespoke experiences that will attract customers to remain loyal and spread the word of their experience had with you. The night before my breakfast presentation, i dined in one of the resorts fine restaurants, the tuscany. Thus, those users, who take advantages of free keynote templates download, get perfect professional tools for new stylish presentations creation. Manage the customers experience the palm desert marriott is a beautiful resort near palm springs, california. Ron kaufman is the worlds leading educator and motivational customer service keynote speaker for uplifting customer service and uplifting service cultures. It aids know involvement in the process from customer s point of view to identify how they react.
Jeremy gutsche delivered the customer experience keynote at cxfusion 2017 in las vegas on april 11, 2017. Customer experience mark sanborn keynote leadership speaker. Customer service, customer experience, company culture, innovation micah solomon is a keynote speaker, consultant, thought leader, and bestselling author in the fields of customer service, customer experience, company culture, hospitality, innovation, entrepreneurship, and. Matt watkinson customer experience author and keynote speaker. Shep hyken has created the customer focus, a customer service training workshop that is dedicated to delivering outstanding customer service to both external and internal customers.
Customer service speaker and expert shep hyken, keynote speaker. Customers are more connected than ever, service organizations must respond by delivering customer success moving from transactions to transformation. Im the author of the grid and the ten principles behind great customer experiences, the ceo of methodical, and a popular keynote speaker. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a. Here are 10 of the top customer experience keynote speakers listed in no particular order. Bell is a customer service keynote speaker and worldrenowned authority on customer loyalty and service innovation. This week i gave a keynote at the customer experience professional association cxpa insight exchange in new orleans. Customer experience is one of the hottest buzzwords in business these days. Dans 20year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. In this fastpaced keynote presentation, nick will show you how journey mapping and journey design will take your organization on a fast track to superstardom. Jeff tobes workshops and keynotes challenge teams to think outside their comfort zones to find answers already hidden within their organization. David clarke, global cxo and experience consulting leader, digital principal at. Ceo of and trends expert jeremy gutsche delivers his 2017 customer experience innovation keynote to his audience in order to inspire and empower each individual with the toolkit necessary for disruptive innovation. The way any organization interacts with its customers is of utmost importance.
Customer experience template for presentation is laid out in a way that simplifies the complexities you may have previously encountered with keynote or powerpoint. Shep has a number of professional trainers and facilitators that are approved to deliver the program. Ask your neighbour or drive to the local convenience store. Customer journey map powerpoint template and keynote. Customer experience keynote speaker keynote speaker and. Keynote speakers often give presentations at companywide events, conferences, trainings and retreats. Cxm event customer experience management india 2020. Every single action in digital costs the earth energy.
I truly enjoyed working with the executives at dfw airport to design this special keynote to focus on taking the customer experience to the next level. Customer journey map powerpoint template and keynote is shows the journey of a customer towards the end product or service. Consumers interact with brands with far more channels than ever before meaning a unique and consistent customer experience is crucial to success. In his keynotes, jay teaches how to build businesses by giving customers a differentiated experience they notice and talk about. Awardwinning customer experience keynote speakers and service excellence workshop presenters meet the uplifting service speakers team. See why ron is rated one of the worlds top 25 whos hot professional business speakers by speaker magazine. His innovative keynotes apply whether your customer is a retail consumer or an internal department within your organization.
Customer experience, patient experience keynote and virtual speaker, trainer, workshop leader. He is an international keynote speaker who believes that a remarkable customer experience can be your best marketing. We offer training, workshops, and consulting at the location of your choice, providing the learning you need, at the time you want, to educate and energize your employees. Optimize digital experience with customer experience analytics from dynatrace. Excellent keynotes by mark hurd, oracle ceo, and daniel pink, bestselling author, host, and coexecutive producer of crowd control on the national geographic channel, framed the challenges and opportunities around customer experience, launching two days of. This past march, i was at the resort to speak to the american hardware manufacturing association. After my keynote, the ladies blessed me with hugs, invitations to be in selfies, conversations, smiles and promises to stay in touch. The top 10 customer experience keynote speakers blake. Much of his realworld approach to customer experience comes from his entrepreneurial background.
Contact blake speaking download blake morgans media kit keynote session topics. As the principal of del mar research he guides companies in making successful customer experience decisions as consultant, keynote speaker and educator, developing and leading courses, training seminars and workshops. Customer journey powerpoint template is an incredible diagram for organizations to comprehend and improve overall customer experience. Micah solomon is a handson customer service consultant, keynote speaker, and trainer, and one of the worlds leading experts on customer service, company culture, and the customer experience. Keynotes delivering key insights on customer experience. Download customer experience powerpoint templates and keynote diagrams that are perfect for preparing presentations related to customers. This keynote can be tailored towards different audiences from tactical teams e. Customer experience consultant and entrepreneur transforming organisations by focusing on costumer experience. Customer experience keynotes cxfusion 2017 keynote speech. A customer wants your promises to be matched so if you want to stand out from the crowd, excellent customer service is essential and an expert customer service speaker is a nice place to start. Connected customer summit is the event designed for the changemakres whove disrupted their industries. Companies are pouring more resources than ever before into building a strong customer experience, and many expect to. Keynote speaker graham webster is a customer experience expert consultant and keynote speaker. Focus on customer convenience and effort, not experience or satisfaction youre out of coffee.
No matter where you are in your customer experience efforts, heart of the customer can help. The powerpoint slide is a unique design of four phase clipart illustrations. Learn more about working with blake or having her keynote your event. Join the conversation and make customer experience a focus in your organization by bringing in an expert as a keynote speaker for a conference or event. Every keynoteworkshop is refreshed with latest research and use cases. Other pros of our products are lovely modern design, high quality, vector elements. Customer relationship speakers keynotes on customer care. Customer journey powerpoint template and keynote slide. Download courses using your ios or android linkedin. The modern customer experience conferences kicked off tuesday evening, march 31st, at the venetian las vegas. Customer experience keynote speaker and customer service. Download the free shep hyken apps and get sheps latest articles. His highly popular keynotes reveal the best practices from the successful organizations leading the customer loyalty charge, giving audiences powerful cuttingedge ideas and unique strategies they can put into practice the minute they leave.